If your employer has withheld your gratuity, delayed your salary, or violated your employment rights, you have a clear legal path to resolution in the UAE. The Ministry of Human Resources and Emiratization (MOHRE) provides a free, accessible complaints system for all private sector employees. Here’s exactly How to File a Labor Complaint with MOHRE in UAE (Step-by-Step).
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Who Can File a Labour Complaint?
Any private sector employee in the UAE can file a complaint with MOHRE, including:
- Employees whose gratuity or end-of-service benefits have not been paid
- Employees with unpaid or delayed salaries
- Employees who have been unlawfully terminated
- Employees denied annual leave or leave encashment
- Employees subjected to contract violations
📋 Official source: MOHRE – Labour Complaints
Step-by-Step: How to File a MOHRE Complaint
Step 1: Try to Resolve Directly First
Before filing formally, attempt to resolve the issue directly with your employer in writing (email or letter). Keep a copy. MOHRE may ask whether you attempted direct resolution.
Step 2: File via MOHRE App or Website
The fastest method is online. Go to mohre.gov.ae → Services → Worker Services → Labour Complaints, or use the MOHRE smart app (available on iOS and Android). You will need your Emirates ID and employment contract details.
Step 3: Call MOHRE
Call 800-60 (free within UAE) to file a complaint by phone or get guidance on your case. Available in multiple languages.
Step 4: Visit a Tasheel Centre
If you prefer in-person, visit your nearest Tasheel service centre or MOHRE office with your Emirates ID, passport, and employment contract.
Step 5: Amicable Settlement Meeting
MOHRE will attempt to mediate between you and your employer. If resolved, a settlement is signed. If not resolved within 14 days, your case is referred to the labour court automatically.
Step 6: Labour Court
Labour court cases in the UAE are typically free for employees with claims under AED 100,000. The court process is relatively fast compared to civil courts.
📋 Official source: UAE Government Portal – Labour Disputes
Documents to Prepare
- Emirates ID (valid or recently expired)
- Passport copy
- Employment contract
- Salary certificates or pay slips
- Any written communications with employer
- Bank statements showing salary history (if salary dispute)
What MOHRE Can Help You Recover
- Unpaid gratuity and end-of-service benefits
- Delayed or withheld salary
- Unpaid annual leave encashment
- Notice period salary
- Wrongful termination compensation
- Contract violation remedies
FAQs
Can I file a complaint after leaving the UAE?
Yes. You can file online from outside the UAE. However, attending in-person hearings may be required for court proceedings.
Will filing a complaint affect my visa or ability to work elsewhere?
Filing a legitimate labour complaint does not affect your ability to transfer employment or obtain a new visa.
How long does the process take?
MOHRE targets resolution within 14 days. If referred to court, timelines vary but labour cases are typically prioritised.
Official Resources
| Authority | Link |
|---|---|
| MOHRE Labour Complaints | mohre.gov.ae |
| UAE Government – Labour Disputes | u.ae |
Concerned about unpaid gratuity? Calculate exactly what you’re owed using our free UAE Gratuity Calculator.